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Sponsorship FAQs

Have a question about your child sponsorship?
Check out some of our most frequently asked questions below. If you still have a question that hasn't been answered, contact us through the chat in the bottom right-hand corner, email us at, or call us at 1.888.624.4895.
What am I agreeing to as a child sponsor?

To protect the children we serve, it is expected that all sponsors will adhere to the standards outlined in the Children’s Cup Child Protection Policy.



What is Children's Cup's child protection policy?

Children’s Cup is committed to protecting the security, privacy, and dignity of the children we serve through our child sponsorship program.


Children’s Cup desires to ensure that children and their families are protected from inappropriate and unsafe internet and social media use, including the sharing of private information about a child and their family. We strive to help sponsors develop a meaningful relationship with their sponsored child in a way that is safe, secure, and fulfilling. Because of this, we ask our sponsors to adhere to the following standards while participating in our sponsorship program:

  • Direct, unmonitored communication with your sponsored child or family is prohibited. This includes contact through phone calls, internet, or social media (e.g. Instant Messaging, Email, Facebook, Skype, Whatsapp, etc.).

  • Children's Cup does not allow unplanned visits to the child’s residence or community, under any circumstance, without prior knowledge, approval, and oversight of Children’s Cup.

  • Because your privacy and security are important to us, sponsored children and families are discouraged from contacting sponsors outside of what is facilitated through our sponsorship team. Any un-facilitated contact initiated by your sponsored child or their family should be reported to Children’s Cup for both their security and yours.


Children’s Cup believes that all are made in the image and likeness of God, therefore we strive to portray the lives of children, their families, and members of their community with dignity and respect. We also seek to obtain the informed consent of parents, guardians, and/or community leaders for a child’s participation in our child sponsorship program.

What gift(s) can I send to my sponsored child?

Sending gifts to your child is a great idea! You may send items that fit in a flat, letter-sized envelope. Items such as a coloring page or stickers are great to include along with a letter to your child. Please do not send seeds or plants. You may also send larger gifts through your account.

  • Log in to your account.

  • Click the icon to the right of your child’s name.

  • Select “Give a Gift.”

  • Select the gift you wish to purchase and then check out.

Due to the high cost of shipping and customs restrictions, we do not recommend shipping packages through the mail. We will donate all gifts that do not fit within a standard envelope to a local charity in Texas.

For the safety and security of the child along with the sustainability of gifts (repairs, etc.) and to avoid jealousy among all the kids at the CarePoint, we feel it's in the best interest of the child and his/her family to not gift high priced items. We would love for you to bless your child with gifts, and we find the best gifts that offer the biggest blessings to them are necessities (food, clothing, etc.).

If I give a donation for a gift to my child, when will my child receive the gift?

The field receives money sent on an international wire at the end of each month. The field staff will then buy the gift for your child and send a photo to you of the gift moment upon receiving the funds.

*Sponsors may only purchase gifts for their sponsored child. To give to your child's entire family, please select the gift item, “groceries.”

I pay for the sponsorship, but I want the letter from our sponsored child to come to my children. Can I do that?

We will do our best to have your sponsored child write to your child. Signing letters from your family with the name who you want the sponsored child to write is the best way to ensure this happens.

Note: The primary name on your Children's Cup account will receive the end of year tax statement.  If your child’s name is the primary name on the account, the tax statement will address your child.

I need to update my payment information. How do I do that?

Log in to your online account at and select “My Giving.” From there, you’ll be able to make changes to your recurring gift.

How long does it take for my child to receive a letter from me?

While handwritten letters to your sponsored child can take up to 30 days to be delivered, writing online significantly speeds up that process! Online letters are processed, printed, and delivered to your child within 5-10 days.

You can expect to receive a reply letter from your child 45-60 days from the date that you mailed it.

How do I write to my child?
You may log on to your account in the top right menu and email a letter to your child. This will come to our office, where we will print and deliver it to your child for you! Check out this example letter from a sponsor to their sponsored child.

You may also send letters via our postal address (P.O. Box 1930, Keller, TX 76244.) All letters must fit in a standard size envelope. Check out your letter's journey through the video below:
Can I send money directly to my child?
We forbid cash gifts, but we highly encourage sponsors to give a gift of groceries, clothing or a toy online through their sponsor dashboard. Gifts will be delivered within 60 days. In addition, current sponsors will receive an automated email in advance of their child's birthday with giving instructions. 
How long will it take for my child to receive my gift?

Anytime you give a gift to your child, we will email you a picture of them with the gift you gave! It will take some time for the gift you have given to be delivered to your sponsored child. We send the money to the field at the end of every month, and they have a couple of weeks to go shopping, deliver it, and send the US office a picture of your child with their gift. Depending on the time of your donation, it can take anywhere from 30-60 days for the process to be completed and your picture to be emailed to you. If you want your sponsored child to receive a gift at a certain time, we recommend giving it 2 months in advance. Please know that our team is working diligently to be able to offer this unique opportunity for you to give gifts to your sponsored child! We will keep you updated if there are any special circumstances regarding your gift.

Want to know when you will receive your gift picture? Giving on certain days helps determine that!

1st-15th: up to 30 days

16th-31st: up to 60 days